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Terms & Conditions

Terms and conditions

CANCELLATION AND RESERVATION MODIFICATION POLICY

1. The activity can be booked up to 24 hours before departure via the automated booking platform.

2. A deposit corresponding to 100% of the price of the reservation is requested when booking online

3. In case of cancellation by the customer, our services are reimbursed at 100%, up to 7 days prior to the activity.

4. In case of cancellation by the customer within the 7 days prior to the activity, a deposit equivalent to 50% of the total amount of the reservation will not be refunded.

5. In the event of cancellation of an activity by Ice Canoe Experience, all amounts paid upon reservation are refunded.

6. Gift certificates are not refundable

7. The activity The Ice Initiation is reserved for people 12 years of age and older

8. The Canoe & Strom Spa Package is reserved for people 16 years of age and older

9. The entry to the Strom Spa Nordic included in the Canoe & Strom Spa Package can not be sold separately.

10. The entry to the Strom Spa Nordic included in the Canoe & Strom Spa Package may be used after the ice canoe activity, subject to the conditions stated on the pass.

11. Rates shown are in Canadian dollars

12. Taxes and gratuities (optional) are extra.

 

CONFIRMATION OF INFORMATION AND ACCEPTANCE OF RISKS

Risks inherent to the activity:

I recognize the risks inherent in the activities offered by Ice Canoe Experience. The risks associated with the ice-canoe are, in a particular but non-limiting way: injuries due to falls or other movements, (sprain, strain, fracture, etc.); cold-related injury (frostbite, hypothermia); injuries resulting from accidental or unintentional contact between individuals with ice; food allergy; contact with water or drowning; other accidents (including falls) that may occur at the company's operating site (parking, customer space, downhill run).

 

I certify that the information contained in this reservation is accurate to the best of my knowledge. I certify that I have not deliberately omitted information about my state of health that could lead to complications. I am aware that the information contained in this reservation is confidential and is intended to better plan and supervise the safety of the activities in which I will participate and that it will allow Ice Canoe Experience to create a profile of its clientele. I am aware that the activities offered by Ice Canoe Experience are taking place on the Saint-Lawrence River in winter. This environment may be difficult to access by emergency services and could result in long delays during an emergency requiring evacuation, and as a result, a possible worsening of my condition or injury.

 

Having taken cognizance of these risks and having had the opportunity to discuss them with a person in charge of the activity, I recognize the risks inherent to the activities and I am able to undertake the activity or the stay in full knowledge of cause and accepting the risks that this activity may entail. I am also committed to playing an active role in managing these risks by adopting a preventive attitude towards me as well as towards other people around me. Ice Canoe Experience reserves the right to exclude any person it deems to be a risk to itself or to other participants. I understand that I can leave this activity for one reason or another.

 

Drugs and alcohol:

I pledge not to consume or be under the influence of any illegal drugs or substances. I also confirm that I am below the blood alcohol limit of 80 mg per 100 ml of blood, commonly known as zero point eight, and will remain so for the duration of the ice canoe activity. I am aware that any breach of these rules on my part could lead to my expulsion without notice, without the possibility of reimbursement.

 

Material Liability Release:

I hereby waive any claim or claim for damages for any damage to property and equipment belonging to me (including but not limited to normal wear, loss, breakage, theft, vandalism).

 

Authorization to intervene in case of emergency:

I authorize Ice Canoe Experience to provide all necessary first aid. I also authorize Ice Canoe Experience to make the decision in the event of an accident to transport me (by ambulance, helicopter, boat, coast guard, or otherwise) to a hospital or community health facility, all of which is, if necessary, at my own expense.


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