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Terms & Conditions
Reservation policy
  • One credit card number per reservation
  • For all reservations made 8 or more days in advance, 30% of the total must be payed and the balance due will be taken from the credit card 7 days before the visit
  • For all reservations made 7 days or less before the date of your visit, 100% of the invoice must be paid at the time of booking.
Cancellation insurance
  • Must be purchased at the moment of booking
  • 10% of the invoice total, non reimbursable 
  • Permet le remboursement* de l'intégralité du montant chargé sauf la portion de l'assurance elle-même. *Se référer aux termes de la politique ci-dessous pour les conditions de remboursement.
  • Permitted reimbursements* of the totallity of the amount charged minus the insurance amount. *refer to cancellation policy below for the conditions of reimbursement

Cancellation policy

  • Cancellations made by Cime Aventures

             In the event of a cancellation made by Cime Aventures for any reason, no fee will be retained, whether for a reservation with or without insurance.
  • For all activities, accomodations and meals (excluding canoe-camping and long distance shuttles), Cancellation insurance allows for reimbursment up to 17h00 the day  before the activity
  • Without cancellation insurance, no reimebursement is granted with the exception of a major incident with official proof provided (doctors note, death certificate, etc)
  • In case of a major incident with official proof, the cancellation insurance costs can also be reimbursed in the same way as the entire bill.

Accommodation satisfaction guarantee

Not satisfied with your accommodations? In this case, we will reimburse the totality of the cost of your accommodation within the first 30 minutes of recieving the keys.
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