IMPORTANT INFORMATIONS
-Starting September 1st, all participants older than 13yo must be fully vaccinated to do rafting. You must bring your proof of vaccination (code QR or official gouv. paper) and an ID card. If you do not meet the requirement, your access will be denied without any possible refund or credit.
-You need to arrive 25 minutes prior to your departure time.
-Make sure that all participants have completed their acceptance of risks form online, before you arrive on site.
-You must bring a mask in a "ziploc" type of bag, with your name on it. We'll collect the bag with your mask in it and bring it with us on the trip.
-You will be soaked from head to toe, be sure to bring a change of clothes and a towel. We suggest that you wear quick-drying sports clothes (no cotton) or a swimsuit.
-Shoes are obligatory and must be worn during all activities. Make sure they fit properly (flip flop are not recommend since you might loose it in the water).
-Free lockers are available onsite, no lock is required (valet style)
-Free parking is available onsite
-Carefully read the policies
-Please use the WAZE GPS application to get here by car. Simply type : Rafting Montréal (8912 Blvd. Lasalle, Lasalle, H8P 1Z9)
RESERVATION POLICIES - Individuals
Full payment for the activity is required to reserve. We accept Visa and Master Card.
RESERVATION POLICIES - Groups and Camp
A deposit of 50% is required to reserve for a group (12 or more people) or a camp and is only available over the phone (not online). The deposit is 100% non-refundable and a credit card information will be ask on file. You need to call us up to 48 hours before the trip to confirm the number of participants and pay the remaining balance. If you don't call within the 48 hours, you cannot get an invoice adjustment and the remaining balance will be charge on the credit card on file, no matter what.
CANCELLATION AND MODIFICATION POLICY
Starting September 1st, 2021 : If you are 13yo or older and your not able to provide an official document stating that your are fully vaccinated (2 shots), you will be denied for the trip without refund or credit options.
-One (1) week before the activity or earlier: Reimbursement available or the departure can be changed for another available date without fees (Not applicable for groups of 12 and more).
-Over 48 hours before the activity: Possibility to move your departure to another available date without fees. A 20% fee will apply for reimbursements** (Not applicable for groups of 12 and more)
** If you choose to move your original departure to a later date and wish to make another change afterwards, the 20% charge for a refund will still apply, even if you contact us more than 7 days before the new date chosen.
-Less than 48 hours before the activity : No changes and no reimbursements possible, the full payment will be charged.
-It is possible, at all time, to transfer your booking to another participant. If so, you need to send us an email with the personal information of the participant who will be taking your spot : full name, phone number and email.
-No reimbursement for wetsuits, crocks or pictures bought online or by phone.
-The cancellation policy equally applies for all reductions in the number of participants on existing orders, late arrivals, incomplete trips, or if clients are refused access because they are under the influence of drugs or alcohol.
WEATHER POLICY
-No reimbursements or modifications in the event of rain**.
-In the event of a cancellation by Rafting Montreal (water quality or thunderstorms) you have the option of being reimbursed or the option of selecting another departure date. Cancellations can occur ahead of time, the day of, or at the time of departure, at Rafting Montreal's discretion.
**Participants who do not show up for their departure without having first received a cancellation phone call or e-mail does not have the option of reimbursement or changing their departure date.
Politique de confidentialité
Rafting Montréal valorise votre vie privée. Cette politique de confidentialité a été créée pour démontrer notre engagement à protéger votre vie privée et à révéler nos pratiques de confidentialité et d’information pour le service.
L’information que nous amassons
Le service amasse de l’information personnelle limitée de ses clients qui s’inscrivent à nos services. Quand les clients s’inscrivent à nos services, nous requérons un mot de passe et une adresse courriel. Nous utilisons l’information d’inscription des clients pour authentifier les utilisateurs et donner accès au service. Nous utilisons aussi les adresses électroniques dans l’information d’inscription pour communiquer avec nos utilisateurs. De temps en temps, nous pouvons vous contacter par courriel pour vous avertir de changements aux services de la compagnie, d’opérations de maintenance et d’autres informations sur le service et sites affiliés. Le service amasse et journalise des statistiques utilisateurs agrégatives et la circulation sur le service dans le service. De telles informations incluent, mais ne sont pas limités à, des statistiques de circulation sur le service, date et heure des visites, type de navigateur utilisé pour accéder au service, et fréquence des visites. Nous utilisons ces informations pour améliorer les services rendus aux clients, pour surveiller et diagnostiquer les problèmes de performance et pour administrer le service.
La compagnie ne révélera jamais toute donnée sur un individu ou sur une base identifiable à des tierces-parties, à moins que nous devions nous conformer à des lois qui requièrent de telles divulgations aux autorités, à des organismes d’application de la loi ou autres fonctionnaires tiers du gouvernement.
Autre que comme divulgué dans cette politique de confidentialité, en aucun temps la compagnie ne partagera, louera ou vendra vos informations personnelles identifiables à toute tierce partie sans votre consentement explicite. Vous pouvez désactiver votre compte et supprimer vos informations personnellement identifiables en tout temps en nous contactant et en indiquant clairement que vous voulez désactiver et supprimer de telles informations.
