Booking policy

Activities, courses and excursions

• The total cost (100%) must be paid when making an online booking.
• Combo discounts for several courses are ONLY applicable for bookings made over the phone. No refund of the difference will be made if the booking is made online before you’ve spoken to a KSF team member on the phone.

Specialized trainings (Paddle Canada, SUP Yoga Teacher Training)

• We require a 50% deposit, the rest of the amount is required 30 days before the beginning of the training.

Day camp

• We require a 50% deposit, the rest of the amount is required 7 days before the beginning of the camp.

Cancellations & Modifications

At all times for all bookings

• The cancellation policy applies to changes made regarding the quantity of participants, to late arrivals and non-completed courses.
• No refund will be issued in case of rain.
• In case of a cancellation made by KSF (water quality or storms), you may be reimbursed or move your course to another available date of your choice, without fees.

Activities, courses and excursions

• More than one week (7 days) before the activity:
  • It is possible to reschedule your activity to another available date, free of charge.
  • If you choose to cancel your booking, a fee of 20% of the total cost will be applied.
• Less than 7 days prior to the activity:
  • No changes possible and no refund will be issued, the total cost will be withdrawn or kept by KSF.

Specialized trainings (Paddle Canada, SUP Yoga Teacher Training)

• More than 30 days before the training:
  • It is possible to reschedule your course to another available date, free of charge.
  • In case of a cancellation of the booking, a fee of 20% of the total amount of the training will be applied.
• Less than 30 days before the training:
  • No changes and no refunds possible, the total cost of the training will be withdrawn or kept by KSF.

Course Sessions (SUP Yoga, SUP Fitness, SUP Club and Kayak Club)

• More than one week (7 days) before the session starts:
  • It is possible to reschedule your session to another available time slot, free of charge.
  • If you choose to cancel the booking, a fee of 20% of the total cost will be applied.
• Less than one week (7 days) before the session starts:
  • No changes and no refunds possible, the total cost of the training will be withdrawn or kept by KSF.
• Missing individual classes:
  • You can not retake a class, unless the cancellation is made by KSF.
  • If a class is cancelled by KSF, it will be rescheduled at a later time in the summer, at a pre-established date. If you cannot attend a rescheduled class, a refund will be issued for the amount corresponding to that one individual class within the session (ex: 1/6 of the total cost of the session for a 6 class session).
  • It is possible to have someone (friend, family, etc.) attend your class if you can’t make it, as long as this person meets all the prerequisites of the activity. A written notice must be sent to info@ksf.ca at least 24 hours before the start of the activity.

Day camp

• You can cancel a registration to KSF’s day camp as long as you meet certain conditions. You will incur a penalty only if your child has already started attending the camp.
• To cancel your registration, you must submit a written notice to KSF, at groupes@ksf.ca.
• Before the camp starts:
  • You can cancel your booking before the beginning of the camp. As no service has been provided yet, the cancellation will not trigger any fees or penalties. You will receive a complete refund.
• During the camp:
  • You can cancel your booking during the camp. In this case, you will have to pay for the services already received and a cancellation fee equal to the lowest of these two amounts: 50$ or 10% of the cost of the services not yet provided.
  • Exemple: your contract is for a 5 day camp at a cost of 59.80 $+tx per day. You cancel after two days. You will have to pay 2 x 59.80$+tx plus a penalty of 17,94$+tx, which is 10% of the cost of the 3 remaining days, for a total of 137.54$+tx.